1 reviews | Active since Jul 2019
Don’t purchase Dell laptops DUE TO NO AFTER CARE ASSISTANCE LICENSE RENEWALS!
Don’t purchase Dell laptops NO AFTER CARE ASSISTANCE LICENSE RENEWALS! Since eight am 22nd November I spent around Four Hundred Rands' airtime trying to call Dell South-Africa for support in renewing the LICENSE/Warranty FOR A DELL LAPTOP, that is expiring on the twenty fourth of November with no positive outcome still as on twenty third of November; leaving a customer being without any tangible support/ assistance in renewing a critical warranty license for a Dell laptop product; after calling the call center for Dell South-Africa speaking to the following employees at Dell: a) Kern; b) Eathen; c) Precious; and Leah without any positive assistance whatsoever AND spending R400-00+ on cell phone calls. DELL HAS NO AFTERCARE CUSTOMER SERVICE AT ALL IN RENEWING A LICENSE FOR A DELL LAPTOP IN SOUTH-AFRICA!!! WEBSITE ENQUIRY OUTCOME FROM DELL SOUTH-AFRICA AT AROUND THREE O CLOCK ON TWENTY SECOND OF NOVEMBER: (Good day! Thank you for contacting Dell Technical Support Basic Warranty. I really appreciate that you want to renew the warranty of your computer and thank you for being a loyal customer. As much I love to assist you, the thing is I don't have an access to warranty renewal because you reach the technical support of Dell. We recommend for you to reach out to our out of warranty support team. The said department is the one that can send you a quote to renew the warranty of your system. Here are 3 ways to reach out to them: 1. You can reach them at this line: ***1 -- 8 AM - 8 PM -- Mon-Fri (Non toll fee number, thus possible charges may apply).2. Dial our In warranty support line: ***0 -- 8 AM - 8 PM -- Mon-Fri (Ask the rep to transfer you to the out of warranty support team. You should not be billed for this call. As you have dialed a toll fee number) 3. You can send an email to our out of warranty support team: *** (Make sure to provide the service tag of your computer when sending an email. ) Please be informed that it may take for them 24-48 hours / 1-2 business days to get back to you. If you want faster resolution, we recommend calling instead. Please have a good one ☺ Thank you for choosing Dell.) AND STILL NO SUPPORT OR ASSISTANCE IN RENEWING A LICENSE FOR A DELL LAPTOP!! NO AFTERCARE SERVICE DELL SOUTH-AFRICA WITH LICENSE EXPIRING TOMORROW!!!
