Disgusting service

I bought a Dell laptop in December 2015 and a couple of days later the charger was no longer working. I was told that I should call Dell directly and they will me help me ,however every time I called I was on hold for an hour ( I'm talking about everyday for week) and received no help what so ever and to make things worse is that when they did answer, they just kept transferring me to different departments . It's really disappointing and if I knew I would have never purchased their product