Dell’s warranty is a joke. No support for RSA

Bad customer support. No technical support for dell laptops in SA. They dont care about there customers and i will never buy dell again. Dell G3 i7 laptop, 3 months old and barely used. Laptop just stopped charging one day and Dell will not send out a technician to assess the laptop as they dont have stock of a certain part which they think might be the problem. I offered to pay for the technicians time so that a diagnosis can be made and that i can format the drives to enable me to return the faulty laptop. Dell not interested in helping. They blame covid19 for lack of stock and say that they dont want to waste their technicians time. Meanwhile a customer is without a laptop for 17 days ( this is the ETA they give for the stock to arrive, but they cant be sure...) and is unable to do anything as any measures taken will void the warranty. Dell will not given me any technician or service agents contact details who can assist me And give no reason for why they are not supplying me with this information. This laptop had a next working day warranty... its been a week and no change. Stay away. Your wasting your money.