Dell Warranty Service Renewal Service

I need to extend my warranty on my laptop. I have sent 4 emails requesting someone to contact me - no response. I phoned their SA number which is re-routed to the Phillipines. I was cut off when talking to a consultant. Next request to contact me I tried to send their web site bombs out the message: "Sorry, we are unable to process your request at this time. Please contact us." They only operate during working hours -sorry... Pathetic service on something so simple. Phone me, DELL!