DELL SUPPORT PLUS

Dell Support Pro Plus next day warranty or service agreement that has left our company 245 days without use of our laptop.

I bought a Dell Precision laptop for draughting purposes and bought the Pro Support Plus plan as an add on because I could not risk any problems with the laptop as I hired A draughtsman to do drawings on it that we needed on projects.

The laptop worked well until the problems started and then my nightmare with the South Africa support partner Bytes Technologies started.

Needless to say 246 days with huge loss of income and even more expenditure insured with no end in sight as yet.

The mainboard was replaced twice and still the laptop did not function as before and numerous promises and ignored calls later still no resolution on the table.

I contacted Bytes Management, also Altron Management which is their holding company with more unfilled promises.

I laid a complaint at Dell Ethics committee on how this matter was handled. No resolution.

I have been in direct contact with Michael Dell’s office and also tried reaching him thru the Michael Dell Foundation office

In the hope that contacting him thru an alternative route might get some response with no response as yet.

They seemingly have no regard for the small business space seemingly creating victims to stand in the que to form part of their charity.

Why sell a product and add a next business day support option if you are not going to honour it or is this a personal

Vendetta against myself or my company ?