Dell's poor support service

<p>I logged a call with dell on thursday the 19 of may. I was told that the parts were required by my laptop would be delivered on the friday and a technician would be dispatched on monday. Monday came and no technician arrived. So i reported this to my case worker. She said that the technician would arrive on tuesday,which he did. But the technician i got was not the one i expected. My technician was an imbecile who mixed up *****s and components while disassembling and reassembling the laptop. The technician had also arrived with faulty parts. I was assured the the faulty part would be replaced by wednesday. Wednesday came and went to my surprise a technician with a new part did not arrive. I was then assured that the technician would arrive on thursday,but he did not, instead he felt it necessary to lie to the dispatch center that he had in fact arrived and tried to contact me several times which he did not. Then i was assured he would arrive on Friday before 11am which again he did not. I had given explicit instructions which stated i would only be available before 11 am and i was assured that he would adhere to these instructions. 11 am came and went and no technician arrived. When i contacted him on the friday to see what had happened,he informed me he was busy with another call ,whilst my case worker had assured me that my case would be set to priority 1 for him. Today is May 27 and i am still waiting for the replacement parts,and once again i have been assured that the technician would arrive on monday </p>