Dell Offer ***4 Customer: ZA***

Our new laptop from Dell had a broken hinge clip but dell refused to repair it despite a service contract. The agent saw this lousy service and offered to pay. Dell has now spent several month trying to find a payment and the laptop is still broken.....its almost funny.<br> <br> See comment from the supplier to Dell:<br> <br> The unit is not repaired.<br> It has been 6 months to this point.<br> Dell is saying there is no payment.<br> <br> Sanjay - Please find attached the proof of payment that was sent to you 11 August last year. This is totally UNACCEPTABLE, you want to tell me that after 6 months Dell cannot find or let alone allocate a payment made to your company reflecting the invoice number given on your proforma invoice - also attached.<br> A simple repair that has ended in the Dell name being tarnished, my customer and he's customer frustration, all because an accounts clerk has not allocated a payment and it seems you have not bothered to enquire or follow up the payment either on your side, to resolve this query, but would rather continue a series of emails. Should you not be capable of sorting out this query with all the attached, then I suggest you send me the contact details of your boss aswel