Dell needs customer service.

I have a Dell Inspiron Icore 7, that will not start, because I am unable to charge it. I tested the charger, I took it in to see if there was something wrong with the hardware, but nothing helped. I was able to log a call and get a reference number last week 12 May 2020.

I have been trying to get an update on when my laptop would be fixed, but gets cut off on their service number. You phone in, speak to a consultant, who asks for the service tag, and then proceeds to tranfer you to a line that tells you to contact Dell by WhatsApp while waiting for the next consultant.

After waiting half an hour for the next available consultant, I tried the WhatsApp number.

Now I have to pay R65.00 to speak to someone from Dell on WhatsApp.

My Dell is under warranty and I am not going to pay to get it fixed on WhatsApp.

Their customer service is deplorable.