Dell customer service; Our mistakes are your problem

I called in on 18-10-2018 13:57to schedule a repair on my laptops keyboard. I was told that the repair would happen today, the 19th. I received emails stating that its scheduled for today. I then received this this morning as an update. "Your part(s) have shipped to a holding facility for the Dell service provider. The on-site repair engineer will pick up the part(s) the morning of your service appointment."

To confirm I logged in and everything indicated I would have my work laptop repair today.

I phone to check when the technician would arrive only to then be told that the repair was scheduled for the 22nd.

We then check why and its due to my service request only being put through after 4pm, this indicates that the call center operator, through laziness and incompetence, only got around to bothering on my service request over 2 hours later.

Due to this, the parts I need for the repair were only scheduled today to be shipped rather than yesterday.

I'm going overseas next week and was assured that the repair would happen today.

I've been informed that this is my problem and theres nothing they can do to resolve this.

There's no recourse or consequence for the person involved and as the customer, I must take responsibility for their lack of giving a ****.

Happy Friday.