Dell Computers: Non-existent after-sale support, ******** warranty practices

I have been experiencing blue screen crashing on my laptop for almost a year now (KMODE Exception not handled, IRQ NOT EQUAL, Memory Management, PFN List ******* etc.) and have received no support from Dell. I have called support, use Support Assist weekly, have used several bots on chat and WhatsApp , emailed, taken my laptop twice to professional IT services to no avail.

I eventually got in touch with May Martin (case number ***)- Dell Basic Hardware Warranty Support- who conceded that my laptop needed to be collected by Dell for repairs, I submitted my address and never heard back from Dell.

I have been calling Dell's support line and have been left on hold multiple times for the last 12 months, as we speak, I have been on hold for over 15 minutes.

I suspect Dell's intention is to ********ly ignore my service requests until my laptop is out of warranty. I have run out of avenues to get support or help, has anyone had any success in suing Dell against their warranty given that it is impossible to even get hold of a human being from Dell? Please share the contact details that you used.

Thank you!