DELL Computers do NOT care about retail customers

My experience with Dell is **********, I bought an Inspiron laptop in 2023, the track ball pad went after two months and then went every month after that, Dell replaced the keyboard and track ball 6 times, each time sending an engineer out, I got to know the guy and he said this is what Dell do, they never fix it properly, or think what they are doing, eventually I got a refund and like a tw*t a bought the latest Dell Inspiron in April 2024, and yes, the wifi card failed after 4 months.

I created a support request giving the order number and date as well as the service tag number on the laptop and in the BIOS, Dell said it was the wrong number as they didn't have it on their system and refused service despite sending a photo of the service tag and screen shot of the BIOS and copy of the invoice, this was 8 weeks ago and they still refuse support, so I have a Dell door stop? Dell have also refused to replace the computer

Trying to deal with a 3rd world customer support service where the operators follow scripts is very frustrating, so anyone thinking of buying a Dell should look at their customer service reviews on Trustpilot DELL gets 1.3% read Reviews from 2961 reviews