Dell Computers - 0/10

Dell Laptops - 1/10. Dell Customer Service 0/10. Bought a brand new Laptop from Dell, Dell G3 15 3590. Screen started to give problems after 4 weeks. Eventually after 6 Weeks it got to a point where it doesn't switch on.

At this time I was in South Africa. After about struggling for 2 weeks to get someone from Dell to contact me someone came to my house and fixed it. Put the wrong screen on but never the less he fixed it.

around 2 months later the same problem started happening. At this time I couldn't go 2 weeks without a laptop so I just connected my laptop to a second screen because I needed to work.

Went on a business trip 12 October and literally a few days later my Laptop's screen stopped working once again. On a business trip, here I am stuck with the garbage laptop.

So this is basically where I opened a Service ticket for my Laptop. 16 October 2020.

Its been 51 Days. No resolution. Absolutely the Worst Customer Service. I make time to phone them. Then when you eventually get to an operator they can't speak english and they never know what the status is or what is happening with my Laptop.

Since 16 October I have phoned 19 Times, mailed 41 Times, spoken to 9 different people. No resolution. My laptop is still with Dell, and I don't know when I will get my laptop or what is wrong.

They only send automated messages. Everyone sends the exact same thing. They will probably reply on here to with the same message.

I am disappointing in Dell. Bad product. Faulty Laptop. Same problem happened twice. During Covid everyone worked remotely. Now if your laptop breaks during that time its not nice, and when it breaks again during the same time I think you should start asking questions regarding your product.

Product faulty. Customer service and the whole experience for customer support is **********. Never ever have I personally spoken to someone who actually had answers. Everyone I spoke to said they will find out and let me know, and never did. Never did anyone try to really help me.

I needed to buy myself a new laptop to work on, as I just couldn't count on Dell. Bought a Macbook Air and what a Laptop. Great laptop and just feels proper. Still waiting for my Dell laptop to recover some of my work.