Dell Computer Aftersales - Completely Useless

Bought a new Dell G3 laptop in March 2020 only for it to literally break in 2 a few days ago when i opened the screen. Called Dell spoke to a machine and then finally got hold of an American fellow who sounded like he was basically asleep on the phone(no South African support). Told me a technician would be at my workplace the next day to sort it out....i just needed to wait for him, he will be there anywhere between 08H00 and 18H00(dead serious)

Next day I waited - no technician - after spending basically my whole day waiting for this mystery technician. Called them and after fighting their machine for ten minutes got to a different American voice - more awake this time - that told me that the parts are unavailable and they would have to order it for me but couldnt tell me how long it was going to take to get to me.....no warehouse/technical centre I could take it to get fixed or get a replacement machine either...Thanks Dell...I'm still waiting