Cannot get service

Attempting to get assistance for a client with a Dell laptop, which is still under warranty, which expires in a few days time. I have spent well over an hour and a half on hold, waiting for someone to answer my call. (3 separate calls)<br> <br> Dell South Africa do not supply any alternate means of communication, such as online chat or even an email address, and they do not answer their phone.<br> <br> I was under the impression - mistaken, it seems - that Dell support was good.