Best Laptop or Desktop - Dell

I had the best experience with Dell. My laptop just stopped charging, I went to the shop where I bought it, I was told I need to book my laptop for repairs because it's out of warranty. When I got to the office my colleague told me Dell can be contacted directly to confirm the warranty. We went through the booking process online directly with Dell, it took less than 15 minutes, and it was confirmed that a technician will come on site the following day. In summary, my laptop was fixed to my satisfaction, at no additional cost, at the shortest possible period. Previously I had 2 HPs that broke and could not be replaced until my IT consultant recommended Dell. I'm pleased I finally moved to the best product.