Bad service and not telling the truth

I want to put an complaint in about Dell Computer

I had a computer of Dell. Dell Precision M6800 it gave me lots of problem they fixed about everything but the computer was very slow could not get it right to work like it should. They gave me another one which was Dell Precision M6800 not a brand new one.

I have so many complaints about there computers after two years it starting to give problems. When they offer me the other computer they said they will give me a new guarantee for 3 years This was telephonic discuss although they did and in on, but now this one is all starting to cost them now they telling me I was not suppose to get this guarantee. This they told me when I check my things because the computer drivers did not work properly and saw it is remove. When I told them the wrong tag number is on the new computer they told me because of the guarantee. Best of all is I can not even down load drivers for this computer. How can they promise me something and then taking it back, they say and the legal department is there term of conditions. They did not even told me that they took it off. Just did it. I said they person I was dealing with this got all the prove off email that he load ext. He did not know there procedures is not my fault he should then take responsibility for his action. How can they give you a different machine without a guarantee and that the new machine will not give you problems. That is not fear in my eyes I specific ask them about before I did decided to replace the machine. If that was not happening I would have not change the machine all what they needed to do on the end it to found out why the machine was so slow. They could not figure it out but I would have on the end got someone who got the knowledge of this computes to sort it out. Would have just stuck with it till they did sorted it out. Because off the guarantee I excepted it. Because it start costing them they will not look after there client. Let me tell you how it all started. The Hard drive was given problems Which I new it was the C Drive but they said it is the D Drive They came out and change it. But the problem was still there. When I phone them and told them said they need to come out and test both drive and I needed to do a second back up. When I told them I done the back up they did not have any hard drive for this machine I had to wait till they got one in stock. It takes awhile I could not wait any longer because I was loosing business ext. Cannot go so long out with my laptop. Okay done it again. The contractor they send was not bad at all he new what to do. Done everything and load the windows. Computer work, but about 3 weeks the new hard drive C drive which they replace start to give problems again. Okay need to do a back up again. Another contractor diff one come to put the hard drive in. He was very *********** did not even now anything about computers 1ste he came out to a call. Okay nothing works because the drivers and windows need to be install. Okay I phone the Call Support centre ask them to help me to load windows because the machine do not pick anything. I am not a technical person. Just do my work on the machine. Which they set to me no problem they there to help us. Ha Ha I spend 2 weeks to get the machine working. Lost money, time and work. Was sitting the whole day nearly on the phone my time and cost. Let me tell you how they are there. The person a spoke to there did not now a clue what to do because he when into my machine and check what was wrong and could not see why I could not load windows do not want to pick up the UBS stick. He just delete my D Drive which had nothing to do with the C DRIVE different completely Drive is on his own. I told him he cannot do it just carry on. There we been cut off nothing still did not work. I phone again the next day a Lady pick up this time I spoke to many of them she is the 1st lady I spoke to there She new what to do is to load first some drivers and then I could load windows see send me everything via mail. There everything work. Now my D Drive is gone and got a lot off stuff on there. So I phone again to ask them to get my D Drive back. You would not believe what they done they format my D drive to get it back again I lost all my work on there. Luckily I had some back ups. Lost the new ones. Now the new hard drive is giving all so problems when I told them they came out with the story about the guarantee. They refuse now to fixed I need to pay for it because the guarantee is not valid. Is drive to get it back again I lost all my work on there. Luckily I had some back ups. Lost the new ones. Now the new hard drive is giving all so problems when I told them they came out with the story about the guarantee. They refuse now to fixed I need to pay for it because the guarantee is not valid. Is this not fare to me.