Bad customer service and follow up

Wrote a review after a really bad experience and “it couldn’t be published” both times.

We ordered a 32 inch gaming computer. It was damaged within the first few days of delivery by Puralator. We had to contact Dell and get the process rolling so that they would ask for the product to be returned.

We never received the item. After one month we still had not received a refund. Customer service took more than a week to respond to any email and had a “we don’t care” attitude because apparently it is their policy. When I phoned through to ask for assistance, they would listen to the issue then either drop the call, say that was the way it was and that managers were not available to discuss the issue.

Really made us reconsider dealing with Dell again