3 year Next Business day onsite? More like 1 week later

<p>I have a serious issues with a warrant call that was logged last week and still no support was done on this system. The call was logged at 13:44 20 Oct 2016. </p> <p> </p> <p>The 1st call I spoke to a lady that logged the call and she would have called me back in 1h but never called me back.</p> <p>I phoned support again at 16:23 20 Oct 2016 and spoke to 2nd person. He told me that the call was logged but that part can't be shipped since it was logged after 15:00?? They said that the part will now be shipped 21 Oct 2016 and install 24 Oct 2016. And still I never got a confirmation via Email or SMS.</p> <p> I phoned Dell again 24 Oct 2016 and now they say there was a issues with the Validation code?!? I give them the same codes again and now the call is booked again for 26 Oct 2016??</p> <p> This unit was sold with a 3 year next business day onsite warrant and still we are not getting this resolved! This is the CEO of my biggest client that needs to travel with that laptop this week. Dell just keeps rebooking the onsite repair. </p> <p> </p> <p>Worst warranty EVER!!!</p>