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<p>After I bought a DELL laptop from Inredible Connection at the Waterfront on 20th Dec 2016 my daughter told me the battery was not charging. I went to Incredible Connection W/F and they immediatly told me to contact DELL as this was a warrenty issue. After spending 46 min with a technictian from Dublin - yes Dublin he was insistant that I resolve the problem over the phone. I told him I am NOT a technician and I want to send technician to look at the problem.</p> <p>I returned the laptop to Incredible Connection 20 Mar 2017 who has had the unit since. After repeated calls and emails I am still waiting on either DELL computer or Incredible Conection to let me know when my credit will be ready.</p> <p>My daughter used the laptop for projects in high school which is now a real problem.</p> <p>I am hoping my prompting from Hallo Peter will get TOP management to respond. But I guess they don't care.</p>