Zero Stars for Time Wasting Defy's TimberStar Trading Springfield

I have always been brand loyal to Defy, however recently I have had the most frustrating experience with Defy's Service Centre @ Springfield Park (Timberstar Trading). It has just been issue after issue with Defy, and I'm left with a bitter experience. I called in to log a call on the 06-07-2022, as my machine glass door shattered whilst in use, I had to call in again 2 days later as the tech had not showed up to look at the machine. It was all downhill from there. The tech came in, less than 5 minutes to look at my machine and then went off promising to update me the following Monday (11/07/2022). Needless to say, I did not receive an update so I called the tech up and was given a very rude and abrupt answer that he was "no longer dealing with the case", another department will come pick up the machine from me. A few days later, 14/07/2022, the machine was uplifted from my home for repairs and since then I was metered out with 1 constant excuse for every time that I would call for an update on my machine "Received door booth, awaiting glass door". I then asked the lady at the Service Centre to stop giving me telephonic updates that they are "waiting on shipment of glass door" and to rather put down all the updates on an email so that I could have a written explanation to take this further on another platform. Only then did I seem to be getting somewhere with the Service Centre. On the email, a captured screenshot of the repair call log noted that a "Porthole Glass" amounting to R336.12 was ordered on the 14/07/2022, the day that the machine had been uplifted from me. let it be also noted that I sent emails to Defy's service email (***) on 15/08/2022, only received a reply on 07/09/2022 from Ishmael who said that the late reply was due to "problem with the system" and then went on to apologise for the inconvenience caused as "we had a challenge with getting the spares for your washing machine". I don't see what the purpose of having this service helpline is really!! Finally, after much back and forth, I received the machine on 05/09/2022, 2 months since I had logged the call to Defy's Service Centre. I was not at home when the machine was finally delivered to me, I had gone to fetch my daughter from school, and therefore did not test the machine when it was delivered. Then we had no water for the past two days, so this further led to me not being able to use the machine. Today, I finally get around to doing the laundry, I opened up the machine from the plastic wrap and to my utter dismay I find that except for replacing the glass, nothing else has been touched on the machine, the inside of the machine was left as is, the detergent holder still had detergent in it from when I had last put on the machine, the filter had not been taken out and checked, there were print marks left all over my machine, so clearly my machine had not been tested before being sent back to me. And the cherry on top is that my machine is still NOT WORKING!! As I brand loyal customer to defy, I have spent alot of money on Defy products, even paying extended warranty for certain products too. I do not expect to be violated in this manner, and am rather astonished that a reputable and well established brand like Defy would have such pathetic Authorised Service Centres. I have sent an email back to TimberStar Trading Springfield Defy, and am currently awaiting a response. Not looking forward to the unprofessionalism once again, but I certainly will hope to have this issue resolved!