Zero Aftercare Service

I have been trying to over 2 months to order a new part for my washing machine. My husband went to Paarden Eiland to order it. After following up for 4 weeks was finally told they couldn't find the order.

We have since called back, we have names of ppl "helping" us, I have contacted social media who also said someone will be in contact (over a month ago). Nobody calls back, answers the phone, etc. We still don't know if the part has even been ordered.