Zero after-sales service

I purchased a Defy fridge freezer in 2021 and it broke down a week ago. I called their customer service number last friday evening but it was not available. Only operated mon to fri. Called them on monday and after 4 attempts got a job number. Was told technicians would call me within 3 days. Nobody has called and it is 4 days later. I have emailed and not gotten any assistance. The fridge is still under warrenty, but I have to pay for the call out fee of R690. If I could give zero stars I would. Another example of a once great company getting too big to care about it's customers. Buyer beware!