You can't rely on Defy

We bought a 5kg Defy tumble dryer from Makro Carnival on 4/8/2020. When we got home we tested the machine. Struggled with the switches which feeled stuck, but after a while it started.

On 9/8/2020 my wife actually tried to use it for the first time but it kept on tripping the trip switch on the main electrical board. I contacted Makro to report the problem and also mentioned that I want to return the machine. I was told that I can't return it because it must be accessed first and that Defy will contact me.

On 11/8/2020 I received an sms from Defy which stated that I will be contacted to make an appointment to assess the machine. Between 11/8 and 17/8 /2020 I made 4 telephone calls to Defy. Each time I was told that they will send an email to the service centre and they would'nt give me a contact number.

I even called in a electrician to make sure that there is no problem on the electrical side of my house.

On 18/8/2020 I received a call from a technician who told me that he is on his way to my house. At this stage I was busy shopping. What happened to the appointment???? I rushed home and a few minutes later the technician arrived. After an inspection I was informed that the pc board is faulty and that he will send an email to his manager who will decide what to do.

On 23/8/2020 I contacted the technician again because I haven't received any feedback from Defy. I was told to contact Makro. On 24/8/2020 I drove to Makro and spoke to the manager of large appliances. I told her that we are disgusted in the lack of service and communication from Defy.

She contacted Defy and she was told that the machine must still be assessed. I then contacted the technician who told her that the machine was assessed and that the pc board is faulty. I told her that we don't want the Defy tumble dryer or a Defy replacement. I insisted on a refund which Makro could'nt refuse. I then had to drive home to pick up the machine and return it to Makro.

On 25/8/2020 a day after I returned the machine to Makro a BIG SURPRISE awaited me in my post box. In the post box I found a note with the following words: Defy was here to check your machine. Please contact ..... to reschedule.

I rest my case. In the future no more Defy appliances for me.