YOU CAN'T RELY ON DEFY

Item: Defy Appliances
Rating: 1
Author: Donna M

Well I was hoping to give no star as they shouldn't get one. I am beyond livid. Our fridge is 1 year 5 months old. We woke up yesterday morning to our double door fridge and freezer not working. We've had to discard of items and will have to do so again when we get home. We logged 4 calls. At 8 12 2 and now. To no avail. No one is wiling to help and they don't so same day callouts. Which makes no sense as for emergency like any retailer.. Or let's say emergency room.. There is provision made for emergency situations. Not with defy.. We will not be compensated for groceries from game or Defy... And no one seems to care at all. If they were in my shoes what would they do. Day 2 and no one can help us.. The fridge and freezer are now like cupboards... As nothing is being kept cold. Worst service ever. If they come out now again it will the 5th time.. And they have regassed this fridge numerous times which isn't possible and shouldnt be for a new fridge.

Helpful (0)

Replies (2)

Defy Appliances's replyOfficial

15 Mar 2022, 10:49

Hi Donna

We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.

Kind Regards,
The DEFY Team

Defy Appliances's reply15 Mar 2022, 10:49

Official

Donna M's updateReviewer Update

15 Mar 2022, 17:30

Well since then we received a call saying our double door fridge will be replaced with a new one Thursday... That will make it day 5 without a fridge. We are completely disgusted and each and every person we've spoken to showed no empathy at all and couldn't care less that we've had to discard of food caus it's gone bad. We utterly disgusted at this pathetic service. From managers, call Centre all the way through. Never in my life have I ever. We need a fridge. My kids can't take yogurt to school.. I can't eat my salads... Caus I can't keep them fresh. And whatever we cook can't stay over so it's a waste. Imagine being 5 days without a fridge, freezer. Your slogan sucks... You can't rely on defy. Managees.. Train your staff. None of them could care less about our situation. Neither do the managers. So basically they couldn't care. We need a replacement by tomorrow. There's no sense of urgency. We need to be compensated for food loss caus defy couldn't deliver. I want eveyone to know they shouldn't buy defy caus you can't rely on defy

Donna M's update15 Mar 2022, 17:30

Reviewer Update