YOU CANNOT RELY ON DEFY SERVICE

We purchased a DEFY refrigerator from Makro Jan 2018. We knocked the glass door with a small glass bowl. Nothing wrong with the bowl but the glass door cracked and the freezer started to frost heavily to the point that it could not be used. Contacted DEFY they said that the whole door need to be replaced but sent a technician to fix the freezing problem - the technician came out three times to fix the freezer - the last visit he assured us we would be able to use the freezer while waiting for the door and he subsequently closed the call- 3 months later after numerous calls and emails to these people at DEY: 'Eduard Knuist' ********** Thandokazi Sifolo ********** Kekgandran Pillay ********** and asking to speak to Senior management - we are still waiting. They said that they provided us with a quote and we are refusing to pay - which is untrue - we have never seen a quote but have been told verbally the first time that it would cost R3000 to replace the door. They called yesterday to say that it will cost R4000. The issue I have here is that we had to run around to get any form of response/feedback from DEFY. No compensation provided for the inconvenience. I have always believed in DEFY - but the service they offer is beyond poor. Today at the end of my tether I have logged a complaint on their website in hope of perhaps highlighting the bad service that is not deserved after spending so much money on an appliance with the cer*****y in the back of your head that YOU CAN ALWAYS RELY on DEFY - how ironic. I will update this if I get a reply from the complaint I logged on their website.