YOU CANNOT RELY ON DEFY - Don't be fooled.

On 11th December 2019, I made a huge mistake by purchasing a Defy Oven & top from Game. On 15th July the oven stopped working, and I logged a service call with Defy. They responded via email stating that a technician would contact us shortly. A week later I emailed them again as nobody called. They stated that there was a slight delay, but that a technician would be in touch shortly. TWO weeks later, still no word. I emailed again complaining that nobody had contacted me. They then confirmed that a technician would be here on 18th Aug (ONE MONTH LATER). I just called Defy service centre, only to be told that no call was logged. Then asked for their head office number. When you call their head office, the switchboard operator puts you through to an answering machine. I tried to contact Cameron Price and Jan Van Zyl, but get to talk to an answering machine. Had I known that Defy after sales service is non existent, I would never have purchased a Defy product. NEVER EVER PURCHASE A DEFY PRODUCT. I am now registering "DefySucks.com" to inform the public that Defy products are not only inferior, but do not have an after sales backup. Sad but true.