You CANNOT rely on Defy

Reported a faulty fridge (still under warranty) on Friday, 27 November. I supp**** the model number and detail of problem (fridge fan not working). Was told a technician will come on Monday, 30 Nov. On Monday technician pitches, just write down the model number and tells me that he was informed it is the model without the fan (even though the fault reported was that the fan does not work). He says he will be back on Tuesday, 1 December. Upon follow up I am informed that he will not come back on Tuesday and never said he will return on Tuesday. This is unacceptable since I have a witness who was there with me and heard him say that he will come back on Tuesday. Also technician thought it was a problem that compressor did not restart immediately when plugging appliance in, even though the owner's manual states that the compressor has a thermal relay and will only restart after 15 minutes in case of power failure. Thus the technician does not even know the product.