You cannot rely on Defy!

In December 2013 I bought a dishwasher from Defy. It is therefore still in guarantee. Four days ago we discovered that it does not complete the wash cycles and ends after the first cycle on all 4 programs. Contacted Macro,CapeGate, who said they will lodge complaint with Defy got the job number&technichan came today. He was in my home literally 5 minutes& told me it was an overflow pipe that just needed a nudge. He reset the machine and told me it's fine. It was not!! and my whole kitchen was flooded after trying to run a program. Phoned Defy who said they would call the technician back, took my details&after I called them for 4 hours this afternoon, no one answers, even when calling direct extension numbers! This is the 3rd Defy appliance I have had issues with and would never buy Defy again. The customer service department in Cape Town is just terrible! Why don't they answer phones or call you back like they said they would? These people have no customer service skills!!!!