BW
Bruce W
1 reviews | Active since Jun 2017
28 Aug 2021, 14:19
You can rely on Defy to simplify - really?
I am looking for just a small circular piece of glass - a light cover for our Defy cooker hood/extractor fan - DCH300. Defy, from what I can gather from their agency in Margate appears not to have one in the entire country. What about Defy using one from another new unsold extractor? Just a thought from a disgruntled consumer with many Defy appliances.
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Replies (3)0
Replies (3)
Defy Appliances's replyOfficial
30 Aug 2021, 14:20Hi Bruce
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
Defy Appliances's reply30 Aug 2021, 14:20
Official
Hi Bruce
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
BW
Bruce W's updateReviewer Update
31 Aug 2021, 16:13Thank you for your quick response - much appreciated. I do wish that I didn't have to go to such lengths to get some action from your team.
BW
Bruce W's update31 Aug 2021, 16:13
Reviewer Update
Thank you for your quick response - much appreciated. I do wish that I didn't have to go to such lengths to get some action from your team.
Defy Appliances's replyOfficial
31 Aug 2021, 16:34Hi Bruce
We sincerely apologise for that and working on rectifying it, Should you need assistance next time sure would've fixed that.
Kind regards
THE DEFY TEam
We sincerely apologise for that and working on rectifying it, Should you need assistance next time sure would've fixed that.
Kind regards
THE DEFY TEam
Defy Appliances's reply31 Aug 2021, 16:34
Official
Hi Bruce
We sincerely apologise for that and working on rectifying it, Should you need assistance next time sure would've fixed that.
Kind regards
THE DEFY TEam
We sincerely apologise for that and working on rectifying it, Should you need assistance next time sure would've fixed that.
Kind regards
THE DEFY TEam