You can rely on Defy to disappoint !!

You can rely on Defy to disappoint!!!! I bought a new Defy fridge, double door. It broke within a year, all my food went off, this was just before Christmas in December. After numerous calls to makro, store visits etc. ,I started dealing now directly with defy ,the fault was bad, so the fridge was eventually replaced in early 2023. Now basically a year later, the replacement breaks again this week. The fridge parts etc have a 2 year warranty/garuntee etc. I phone Defy, give my details, everything comes up on their side, he confirms my name and call just "drops". I call back again and explain the story again, and she logs into my profile and call "drops" again. I tell my wife to call from her side, maybe my signal is bad, she calls from about 40km away and her calls also "drop" I receive a sms with my case number that evening. No calls back, no communication, so I yet again phone back again today, give case number etc and call "drops". With call drops, I mean they put done the phone on me. It is now day two, again food is off , the food in both fridge and freezer. No call received, no idea when somebody is coming out to look at fridge. How does the slogan go again, " You can rely on Defy to disappoint"!! Please people, don't waste money and buy defy, after sales service is pathetic. Take note this is an expensive fridge!!! Hope to get this matter resolved and give honest feedback asap.