SL
Stacey L
1 reviews | Active since Jul 2020
05 May 2026, 10:03
Would not recommend Defy - Washing Machine
If I could give 0 stars I would! I bought a new washing machine in June 2025. It has been repaired twice. The first time I was without a washing machine for 2 weeks, the second time I was unable to use it as it was leaking and it took them over 2 weeks to repair. It is now leaking again, and still having the same problem as the first time it was repaired. I was told 3 weeks ago that it will be replaced and it still has not happened. I will NEVER purchase a Defy product again.
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Replies (2)
Defy Appliances's replyOfficial
05 May 2026, 10:50Good day Stacey Luck,We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem. This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction. The service team will be in touch.
Warm Regards,Defy Customer Care
Warm Regards,Defy Customer Care
Defy Appliances's reply05 May 2026, 10:50
Official
Good day Stacey Luck,We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem. This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction. The service team will be in touch.
Warm Regards,Defy Customer Care
Warm Regards,Defy Customer Care
SL
Stacey L's updateReviewer Update
05 May 2026, 15:59I am yet to be contacted.
I now have cupboard water damage due to Defy not fixing the probpem.
I now have cupboard water damage due to Defy not fixing the probpem.
SL
Stacey L's update05 May 2026, 15:59
Reviewer Update
I am yet to be contacted.
I now have cupboard water damage due to Defy not fixing the probpem.
I now have cupboard water damage due to Defy not fixing the probpem.