Worst services and rates up there with Home Affairs in terms of customers service

Worst customer service ever. Once you buy a Defy product the company appears to believe that as you cannot get Defy parts anywhere else, that you can wait until they feel like answering the phone.

Called for 3 hours to order a part for a Defy vacuum cleaner. No one in the parts department answers their phone. I had to call the reception after 3 hours and had to speak to the branch manager in Montague gardens to get him to get someone to call me to order the part.

Part was order and plus minus 7 days at which point i would receive a call or SMS. Well 11 days now and now call or SMS and back to calling a company who do not believe they need to answer calls.

Sadly I had to allocate one star because this site needs a star but I think they should be 0/5 for service