JG
Julie G
1 reviews | Active since May 2021
03 Jan 2024, 11:30
WORST SERVICE: PLEASE ESCALATE TO SENIOR MANAGEMENT
We reported our brand new fridge that is freezing all our food in the top fridge section. Defy sent a service team out to our house to have a look on 11 December 2023. Since then no resolution has been provided. Spending Christmas and New Years with a problematic fridge has truly been a challenge. I have never seen such bad service and for Defy that is not good. If you want to buy a fridge, don't buy Defy you will pull your hair out. There is no process to escalate this to senior management, only one e-mail address and one phone number is provided. I wonder how long this will take actually to get resolved if at all? Perhaps once the guarantee is over?
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Replies (3)0
Replies (3)
Defy Appliances's replyOfficial
08 Jan 2024, 12:07 Good day Julie,
Please accept our sincerest apologies for this experience and lack of prompt action.
The issue has been escalated to the service team. The team tried to contact with no success- a voice message was left.
We need your proof of purchase.
We need your proof of purchase.
Please do not hesitate to contact us if you have further queries or concerns.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply08 Jan 2024, 12:07
Official
Good day Julie,
Please accept our sincerest apologies for this experience and lack of prompt action.
The issue has been escalated to the service team. The team tried to contact with no success- a voice message was left.
We need your proof of purchase.
We need your proof of purchase.
Please do not hesitate to contact us if you have further queries or concerns.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's replyOfficial
09 Jan 2024, 12:07Good day Julie,
We understand your frustration. The team has been notified and will assist you further for resolution.
Warm Regards,
We understand your frustration. The team has been notified and will assist you further for resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply09 Jan 2024, 12:07
Official
Good day Julie,
We understand your frustration. The team has been notified and will assist you further for resolution.
Warm Regards,
We understand your frustration. The team has been notified and will assist you further for resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
JG
Julie G's updateReviewer Update
04 Jun 2024, 15:52Thank you, a new fridge was delivered and working well so far, it has been over a couple of weeks. Truly appreciate it.
JG
Julie G's update04 Jun 2024, 15:52
Reviewer Update
Thank you, a new fridge was delivered and working well so far, it has been over a couple of weeks. Truly appreciate it.