WORST SERVICE EVER RECEIVED, EVEN WORSE AFTER SALES SERVICE!

I wrote a report 4 weeks ago, regarding our double door Defy Fridge Freezer, that is so noisy it sounds like it is going to blow up an any time. Defy rep**** to me, saying I need the store to get the proof of purchase and they would honor the warranty. By the time he rep****, the store already found the proof of payment and logged a service call. 4 Weeks ago, someone that Defy assigned to us was here, they hooted once, and I ran to the front door, only to see them drive off. Defy then called my father as he bought it, he then requested them to call my mother, as she is at home, however no one called her. I called again, and asked if they could rather call me, as my parents stay with me, and I take care of them. No one has contacted me as yet. So let me do your job for you, as you obviously are not as great as you used to be, very bad customer service! MY SERVICE CALL NUMBER IS : *** AND MY CONTACT NUMBER IS : ***, AS I AM WORKING FROM HOME, WHILE I AM WAITING FOR DEFY TO SEND SOMEONE. SO CAN SOMEONE COME FIX THIS FRIDGE, OR REPLACE IT WITH A NEW ONE. I AM DONE WAITING FOR YOU TO SEND SOMEONE IMMEDIATELY!!!!!!!!