Worst service ever

I have brought a fridge/freezer from game about 1year & 3 months. After 2 months there was a problem technician came out and had to refill the gas. On the 16th of january this year the fridge the not cool anymore. I lost all my meat took about 2 weeks before technician came to assist. They finally "repaired" it on monday 19 jan! This morning it had the same problem it is not freezing. I did contact defy i dont get any response! They are the worst i would never buy again! I requested a new fridge and they just give you no answers!!