1 reviews | Active since Feb 2019
Worst Fridge to buy,worst service received
This is my second fridge after purchasing it from Makro Woodmead after the first one was replaced due to a recurring thermostat failure. Now my replacement fridge has a recurring ice build up at the back of the mesh in the freezer as i have a double door. The fridge has been serviced more than 3 times for the same issue. Just last month it was serviced and the problem occurred again 2 weeks later. Defy has not responded to my requests after the service as I went to Makro and the gentleman from Defy that was there on the the day said they would have to replace the fridge as its been serviced for the same issue more than 2 times. Since I have had no response to my email regarding the matter and Makro Customer service hasn't got back to me either after logging my complaint on the 17 of November 2023. The sales people at Makro are quick to sell appliances but after service from the sales rep is pathetic when faced with a recurring issue yet as a customer we are sold the extended warranty and repair to give us peace of mind but this has been quite the opposite experience.
Another service was carried out today and this was not requested and I demand a replacement of this fridge. I purchased an expensive fridge from Makro Woodmead and certainly one thats not faulty that requires this amount of servicing for the same issue. The amount of services requested for this fridge with some of the reference numbers below:
Service Ref: ***9059,***,***
I keep getting told'' it should be fine madam after the service , lets see what happens and if it happens again the fridge will have to be replaced''
Another service was carried out today and this was not requested and I demand a replacement of this fridge. I purchased an expensive fridge from Makro Woodmead and certainly one thats not faulty that requires this amount of servicing for the same issue. The amount of services requested for this fridge with some of the reference numbers below:
Service Ref: ***9059,***,***
I keep getting told'' it should be fine madam after the service , lets see what happens and if it happens again the fridge will have to be replaced''
We apologise for the inconvenience caused and understand your frustration.
Exchanges can be granted but every case is investigated before that verdict is made as every case and its details are different.
Please don't hesitate to reach out if further assistance is required.
We apologise for the inconvenience caused and understand your frustration.
Exchanges can be granted but every case is investigated before that verdict is made as every case and its details are different.
Please don't hesitate to reach out if further assistance is required.