Worst customer service I've ever experienced.

<p>Defy's slogan is "Believe in Better". Well, it is very easy as a matter of fact to believe in better service, because Defy's service is simply attrocious.</p> <p> </p> <p>I'm not even going to delve into the detail of this horror story, but in a nutshell: it's been exactly 5 weeks since requesting a repair on our Defy Oven and yet, no joy. Everytime I phone the call centre, a different excuse is given to me. There seems to be a MASSIVE disconnect between the actual team responsible for doing the maintenance and the team responsible for scheduling, coordinating and dispatching the maintenance teams. Finally, today I got told that the repair will be done tomorrow ( 1 Dec), but why in heaven's name, am I told/forced by the technician to settle the account in cash, without an invoice????????? Why can't Defy simply email an invoice and accept EFT payments???????? </p>