LP
Landi P
1 reviews | Active since Sept 2024
23 Sept 2024, 03:15
Worst customer service from Defy
2 weeks ago i brought a washing machine from Take alot just to buy something that does not work....
I logged a call ewth Defy they sent a technician just to find out the sensor is not working...
Last week friday when i called to find out the progress i was told the matter has not been escalated to the claims department
Worst cuatomer service ever.... Why buy new stuff if u get it broke
#Defy please sort ur stuff out and bring me my new Wasging Machine
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Replies (1)
Defy Appliances's replyOfficial
25 Sept 2024, 13:50Good day Landi,
We apologise for this inconvenience.
Please note that our products get sold via retailers and not directly from Defy hence processing your exchange/credit may take time.
The team has been advised to contact for feedback.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We apologise for this inconvenience.
Please note that our products get sold via retailers and not directly from Defy hence processing your exchange/credit may take time.
The team has been advised to contact for feedback.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply25 Sept 2024, 13:50
Official
Good day Landi,
We apologise for this inconvenience.
Please note that our products get sold via retailers and not directly from Defy hence processing your exchange/credit may take time.
The team has been advised to contact for feedback.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We apologise for this inconvenience.
Please note that our products get sold via retailers and not directly from Defy hence processing your exchange/credit may take time.
The team has been advised to contact for feedback.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd