Worst customer service from DEFY

I will never buy any defy products again. I bought a defy Twin Tub washing machine from Game at Mall of Africa 2 months ago and I have used it 3 times, the rest of the time the machine has been broken. The first time it broke I went back to Game and they logged a call with defy to come and repair the machine, 5 days later the tech came out and repaired the machine. 3 washes later the machine brakes down again with the same issue. Called the tech, he came back and suggested that the machine should be replaced. called defy again and the response was that there is nothing they can do at the moment as defy staff is on strike. So another 2 weeks past - finally got hold of someone at defy they said that they will get the machine replaced, after 2 weeks still no changes so I have to call them again, after several call and email going up and down I still can not do washing. You pay R3600 for a brand new machine and for 2 months you can not use it as the DEFY team is either on strike or simply do not want to assist you