WORST CUSTOMER SERVICE EVER - DEFY

Looking at the reviews just over the last couple of days i can see that Defy really is as pathetic and useles as I thought. I bought a washing machine 4 months ago and this thing has been giving me hassles for the last month. I had the unfortunate luck of dealing with Johannes the tech, he wanted to come "oil" the machine, which took him 2 weeks to day. That, as I thought, didnt work. Ive been phoning him for 3 days and he just keeps saying his manager will phone me but that has never happened, he also refuses to give me hi managers name. I have now logged another complaint with Makro Germiston where i got the machine, and the defy call centre. After 9 tries to get hold of Eddy, the so called manager, i was told by a very unhelpful receptionist that Eddie is in a meeting, could she not tell me that the first 8 times i phone. She took my number and said someone will phone me back......guess what, still no phone call....i will NEVER purchase any Defy product again, not will i ever recommend them to anyone!!!!!!! totally useless....an absolute disgrace, and the worst customer service i have ever received!!!!!!!