worst Customer Service and Useless technicians

If there was way of giving less than 1 star i would because they you do not even deserve that 1 star 6 weeks later i am still stuck with a machine that is not working week after week a new technician is sent still they cant fix this machine , Ishmael as always no response to the emails.

Their technician call out of the blue that they are coming ,no appointments now i must stop what i am doing run home,20mins drive to get there and still they leave without fixing the machine ,a few days later they send another useless technician who will not be able to fix it ,now i have had 4 different people coming still they cant fix it ,can i have my full refund as this is completely a waste of time and i will advise people to really stay away from Defy product ,because they breakdown easy they are the worst useless products and same with the customer service extremely useless you will be drained because they don't care at all please Ishmael and Vanessa speak to who ever is responsible at house and home Menlyn so that i get my refund ,i will not keep on wasting my time with technician after technician and still the product is not working

Buying a defy product is taking a risk with your money people need to stay away from its especially their their twin tub washing machine please just give me my refund.

I have been waiting for a response from Ishmael since he said he has escalated the issue with the reginal service manager how long should i wait for a response as it is now 3days still waiting