Worst Customer service

I bought an Oven in October 2020, When it was install we saw the bottom door of the oven was not level. I logged a ticket with Defy in November 2020. The technician came and said the door had to be replaced. Waited only to find out the Job was cancelled by Defy. Loaded a new ticket and sent through all the documentation required, once again the technician came and said the door needs to be replace. Waited and nothing happened. Called Defy and the Job was canelled once again. Again a new ticket was loaded in August 2021 and to date no answer from Defy. It is now a year down the line and yet nothing was replaced by Defy.