Worst customer experience

If I could give you a 0 rating, I would. Our fridge started making a loud noise every 15 minutes and stopped cooling. We logged a complaint on last Friday and only received a response on Monday. We have followed up CONTINUOUSLY only to discover that defy got the area wrong twice. Defy set the area code to Johannesburg and we’re in Cape Town. A technician came over yesterday just to be told it’s broken and arranged for a on loan fridge. We opened the fridge doors and there is no freezer or even racks on the side. Someone needs to take accountability for this. We had to pay for takeaways the entire week and there was no compensation at all for others mistakes. This is the WORST customer experience I have had in my life and now we get to wait until Monday again to get answers on when we can expect an actual fridge that has a freezer. Monday will make it 10 days without a proper fridge.