Worst client service ever

To whom it may concern

Reference number: ***

I bought a defy 10 kg steamcure front loader washing machine online from Makro Strubensvalley on 24 November 2023.12.19

It was delivered on the 25th of November.

However it was faulty as it didn’t spin. The defy technician came out and we were told the motherboard is faulty and we could choose to either get a new motherboard or a new machine.

We opted for a new machine.

Now, 3 weeks later we are not getting ANY joy from Defy. They keep telling us it was approved and they will come back to us when it will be delivered. No one comes back to us.

Yesterday I spoke to Lufuno. She said that they are stocktaking and wont be able to send a machine but she will email Makro to send a machine. I phoned 3 times today and every time she is too “busy” to take my call. I then proceeded to speak to another manager twice and both times they just cut me off.

This is pathetic service!!! We have been without a washing machine for 3 weeks now.

Please can this be sorted out before Christmas!