Worst aftersale service ever!!

I purchased my fridge at the end of 2017 approx 3months old. It started gathering water under the produce drawer. On the 14th of January I started phoning Defy being put on hold not able to get through so I send an email. I lady phoned me a day after giving me a job reference number and I was told a technician will contact me.

Weeks have gone by and I have received no service from Defy, I can't call because I keep being put on hold and sending emails complaining about the bad service got me nowhere. It has been 3weeks now and I feel so helpless, frustrated and angry with Defy that just doesn't seem to care.

I will never be buying a Defy product again.