WORSE SERVICE EVER!!! STILL WAITING AFTER 4 MONTHS!!!!!!!!!

I have no words how disappointed am in Defy (Midrand), I have logged a query for a new fridge draw plastic cover on the 09/04/2019. After a few weeks I have received a part number from them, got the name and surname of the person which i took thru to them. Got to the Midrand branch paid for the draw and waited more then a hour for them to assist me with the correct draw because the part number i received via email was the incorrect part number. Finally when i have spoken to the floor supervisor they said that they will get the correct cover and deliver it off. Months went past and no one has contacted me i have send emails and they have been ignored. On the 05/07/2019 when i sent an email asking for the floor supervisors contact details they finally contact me. I have spoken to the supervisor and he said that he will check on the system and get back to. Am still waiting. i have paid for the plastic draw cover already and i still haven't received the product. This service is totally unacceptable.