Why Bother to Phone Back?

When I decided to buy Defy appliances for my properties it was based on two factors: 1) I like to support local companies and 2) I mistakenly thought that being a South African company spares would be available.

How wrong!

On the 10th of July 2017 at 11h31, I phoned and spoke to Freddy at Defy’s Port Elizabeth spares Service centre. I need a front door gasket (seal) for my Defy Dish**** 3 dishwasher model DDW156. Freddy took my cellular phone number and told me that he would phone me when the part arrived as there was no stock in Port Elizabeth.

One month later without hearing from Freddy, I phoned Defy Port Elizabeth on the 11th of August 2017 at 11h00. Freddy was not available and I spoke to Sue. Told her the story and gave her the details once again. She promised to phone me back on the same day to give me feedback on the part as “she could not pick it up on the system”.

I am still waiting for the call.