What the hell, Defy?!!!

I'm still on my previous review. The technician didn't come out as promised on the 24th. I followed up, someone promised to phone me back. That never happened. Just phoned again and insisted to speak to a manager. He/she wasn't in the office. Palesa at the call center said she can't have a manager phone me back. Told me it was Christmas and that I can't expect a technician to work around Christmas, even though the sms I received said he would. I told her that it's unacceptable. She said that the escalations on the previous reference doesn't count anymore and it's treated as a new case. This is unacceptable!!!!! By the time Defy responds the warrantee will have probably expired even though this is a brand new oven! She wanted to give me the Bloemfontein branch number, but that was where the mistake came in. Bloemfontein told me that our area falls under Johannesburg. *********** people! And they don’t even respond to my complaints or emails.