What bad quality and service

Bought a Defy dishwasher about a year ago. I was always a Bosch fan but wanted to save money. Proved to be such a bad idea. Suddenly I have water pouring out over the floor so called Defy out. The problem was explained to them that water is leaking on operation and is now flooding the floor. Days later nothing. I am told they have so many calls they cant cope (Really? Alarm bells are now ringing) Finally after throwing my toys out, a technician comes. He asks me what the problem is so I say "but it was detailed when the complaint was looged' so I tell him the issue again. He takes a look and says its the drainage hose. Completely brittle and leaking in multiple places. Krap Quality clearly. I said cool, can you replace it please (still under warranty). Oh no he says, I need to order the hose and see if we have! I asked how long that would take. Note that Defy service centre is around the corner from me.. He says he doesnt know but will call me monday to let me know. I asked why, knowing the problem, didnt he at least have some basic parts or just go back and fetch the hose. "We dont work like that. We come to investigate (that takes days) then will see if we have parts (more days) and then we schedule to come back (yet more days). What a complete waste of time, petrol and labour. I will NEVER buy DEFY again. Back to Bosch thats reliable and quality and you can count on them every time. Its so worth it. With Defy its "you get what you pay for". In the long run buying quality is cheaper and lasts with out these 'migraines'.