CR
Callorin R
1 reviews | Active since Jan 2021
23 Oct 2023, 11:11
What a **** show!!!!!
Defy ??
We all thought defy was a trustworthy brand and the customer service would be exceptional but unfortunately I thought wrong. For the customer service agents we are just a number.
I have been waiting from last week Friday for some to come and repair my freezer mind you , the freezer is still under warranty.
The technician that was meant to come out forgot my job card at the workshop how ***********!? I then call their offices this morning to see what is going on I spoke to Ismail I think he is the manager I am still waiting for his call to tell me what is going on with my job card.
Yet we must make time and inconvenience ourselves to accommodate them.
Defy sort your act out and get your **** together
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Defy Appliances's replyOfficial
23 Oct 2023, 12:52Good day Callorin,
We apologise for the inconvenience you have experienced.
We have received your query and all the necessary details you have provided. We assure you that we will take the necessary actions to address your concern.
We value your patronage, and we are committed to providing you with the best service possible.
Please do not hesitate to contact us if you have any further queries or concerns on the above matter.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply23 Oct 2023, 12:52
Official
Good day Callorin,
We apologise for the inconvenience you have experienced.
We have received your query and all the necessary details you have provided. We assure you that we will take the necessary actions to address your concern.
We value your patronage, and we are committed to providing you with the best service possible.
Please do not hesitate to contact us if you have any further queries or concerns on the above matter.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd